Self Pick Up
1.1. Voler may collect, through the Platform, the information which is of a personal nature to the User, including without limitation the following: the drivers name, age, contact details (email, address and telephone / mobile numbers), date and place of birth, passport information, driving licence information, payment information, vehicle preferences, Vehicle location, destination to which the Vehicle is driven to and route taken to reach destination during the Rental Period and reservation details (Personal Information).Voler may use this information to send Users updates about their bookings, questionnaires to measure User satisfaction with Volers service and announcements about new services that Voler may offer. Users are also required to provide their billing address as well as credit/debit card details. Voler uses this information only for billing purposes. For Users convenience, Voler saves billing information in case Users want to book from Voler again, but Voler does not use this information again without Users permission.
1.2. Voler may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve Voler services.
1.3. Voler will occasionally ask the Users to complete optional online surveys. Voler uses this data to tailor User experience on the Platform, providing the Users with content that Voler thinks Users might be interested in and to display content according to User preferences.
2.1. Voler gathers some information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and click stream data.
2.2. Voler uses this information to understand and analyze trends, to administer the Platform, to learn about user behavior on the Platform, and to gather demographic information about Voler user base as a whole. Voler may use this information in its marketing and advertising services.
2.3. Voler uses Personal Information to provide the services that the User requests. Voler will provide the User with the ability to opt-out of such uses. Voler uses Users Personal Information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; customize User experience; detect and protect Voler against error, fraud and other criminal activity; enforce Voler terms and conditions; and as otherwise described to the User at the time of collection.
3.1. When Users register themselves on the Platform, Voler creates Users profile, assigning a personal identification number, this personal identification number is then sent back to Users hard drive in the form of a cookie, which is a very small bit of code. This code is unique to each User. It enables seamless travel across the Platform, allowing User to use the Platform without having to enter his password frequently or fill out registration forms with information User has already provided.
3.3. Based on User's previous visits to the Platform, third-party vendors, including Google, use "cookies" to display advertisements on behalf of Voler across the internet.
4.1. At times Voler may make certain Personal Information of the Users available to strategic partners or other professional organisations that work with Voler to provide Services, or that help Voler market to Users.
4.2. Service Providers
4.3.1. It may be necessary by law, legal process, litigation, and/or requests from public and government authorities for Voler to disclose Users Personal Information.
4.3.2. Voler may also disclose information about the User if it determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
4.3.3. Voler may also disclose information about the Users if it determines that disclosure is reasonably necessary to enforce Voler terms and conditions or protect its operations or Users. Additionally, in the event of reorganization, merger, or sale Voler may transfer any and all Personal Information Voler collects to the relevant third party.
5.1.Voler has taken adequate measures to protect the security of Users Personal Information and to ensure that Users choices for its intended use are honored. Voler takes robust precautions to protect User data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
5.2. Voler assures Users that their payment transactions are safe and secure. When Users place bookings or access their personal account information, they're utilizing a secure server software SSL, which encrypts their Personal Information before it's sent over the Internet. SSL is one of the safest encryption technologies available.
5.3. Users Personal Information is never shared outside Voler without User permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access to employees and other personnel or consultants on a need-to-know basis.
5.4. To ensure safety of Users Personal Information, Users are advised against sharing their user name and password with anyone.
Voler provides Users with the means to ensure that their Personal Information is correct and current. Users may review and update this information at any time by logging into their account or by visiting the My Accounts section. Users can also change their passwords and other details related to their profile by logging into their account.
7.1. Voler contracts with third-party vendors, including Google, to display advertisements on behalf of Voler across the internet. These third-party vendors may use information (not including User name, address, email address, or telephone number) about User's visits to the Platform and User's interaction with Voler goods and services on the Platform to display such advertisements. Voler shall however, not be responsible for misuse of such information of the User by any third-party vendors.
7.3. Voler uses third-party advertising companies to serve ads when the User visits the Platform. These companies may use information (not including User name, address, email address, or telephone number) about Users visits to this and other Platforms in order to provide advertisements about goods and services of interest to the User.
7.4. Third-Party Vehicle Suppliers: Users Personal Information may be forwarded to any third-party (rental) vehicle supplier used by Voler. Other material related to the booking may also be sent to them. Contact detail of the supplier may be provided to the User for seeking any assistance.
7.5. Any Third-Party Service Suppliers: Voler may use third-party service suppliers to process Users Personal Information on Volers behalf. For example, Voler may use service suppliers to send the booking information on Volers behalf to the supplier of the rental car booked by the User, or third parties may be instructed to contact the User. The third parties involved in any of these services would be bound by confidentiality agreements and would not be allowed to use the Users Personal Information for any purposes other than those specified above.
8.2. The User agrees and acknowledges that his Personal Information collected through the Platform may be transferred across national boundaries and stored and processed in any the country around the world. User also acknowledges that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of User information may be undertaken by trusted third party supplier of Voler such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Voler in providing certain functions.
9.1. From time to time, Voler may communicate with Users who subscribe to its services via email or text message. Voler provides Users the opportunity to exercise an opt-out choice if they do not want to receive non-essential communication from Voler, such as emails or updates from Voler regarding new services offered on the Platform or if Users do not want Voler to share their Personal Information with third parties. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where Users Personal Information is collected or by contacting Voler at www.volercars.com. Voler will process Users unsubscribe request as soon as possible, in some circumstances Users may receive a few more emails until the unsubscribe request is processed. Users also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.
9.2. If the Users want to remove their Personal Information from the Platform or withdraw all consents given by them to Voler, they can do so by writing to firstname.lastname@example.org.
9.3. For the avoidance of doubt, it is stated that User information like, transaction records would be retained by Voler for internal audit and security purposes for as long as legally permitted.
9.4. User's may opt-out of Google's use of "cookies" by visiting Google's Ads Settings. Alternatively, User's may opt-out of third-party vendors use of "cookies" by visiting the Network Advertising Initiatives opt-out page.
10.1. Voler is not responsible for any breach of security or for any actions of any third parties that receive the Users Personal Information.
10.3. A Force Majeure Event shall mean any event that is beyond the reasonable control of Voler and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of Voler and which Voler is not able to overcome.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Chief Operating Officer
Town Centre 2, 401,4th floor,
Saki Naka, Andheri Kurla Road,
Andheri East, Mumbai-400059