1.1. Volercars may collect, through the Platform, the information which is of a personal nature to the User, including without limitation the following: the drivers name, age, contact details (email, address and telephone / mobile numbers), date and place of birth, passport information, driving licence information, payment information, vehicle preferences, Vehicle location, destination to which the Vehicle is driven to and route taken to reach destination during the Rental Period and reservation details (Personal Information).Volercars may use this information to send Users updates about their bookings, questionnaires to measure User satisfaction with Volercars service and announcements about new services that Volercars may offer. Users are also required to provide their billing address as well as credit/debit card details. Volercars uses this information only for billing purposes. For Users convenience, Volercars saves billing information in case Users want to book from Volercars again, but Volercars does not use this information again without Users permission.
1.2. Volercars may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve Volercars services.
1.3. Volercars will occasionally ask the Users to complete optional online surveys. Volercars uses this data to tailor User experience on the Platform, providing the Users with content that Volercars thinks Users might be interested in and to display content according to User preferences.
2.1. Volercars gathers some information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and click stream data.
2.2. Volercars uses this information to understand and analyze trends, to administer the Platform, to learn about user behavior on the Platform, and to gather demographic information about Volercars user base as a whole. Volercars may use this information in its marketing and advertising services.
2.3. Volercars uses Personal Information to provide the services that the User requests. Volercars will provide the User with the ability to opt-out of such uses. Volercars uses Users Personal Information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; customize User experience; detect and protect Volercars against error, fraud and other criminal activity; enforce Volercars terms and conditions; and as otherwise described to the User at the time of collection.
3.1. When Users register themselves on the Platform, Volercars creates Users profile, assigning a personal identification number, this personal identification number is then sent back to Users hard drive in the form of a cookie, which is a very small bit of code. This code is unique to each User. It enables seamless travel across the Platform, allowing User to use the Platform without having to enter his password frequently or fill out registration forms with information User has already provided.
3.3. Based on User's previous visits to the Platform, third-party vendors, including Google, use "cookies" to display advertisements on behalf of Volercars across the internet.
4.1. At times Volercars may make certain Personal Information of the Users available to strategic partners or other professional organisations that work with Volercars to provide Services, or that help Volercars market to Users.
4.2. Service Providers
4.3.1. It may be necessary by law, legal process, litigation, and/or requests from public and government authorities for Volercars to disclose Users Personal Information.
4.3.2. Volercars may also disclose information about the User if it determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
4.3.3. Volercars may also disclose information about the Users if it determines that disclosure is reasonably necessary to enforce Volercars terms and conditions or protect its operations or Users. Additionally, in the event of reorganization, merger, or sale Volercars may transfer any and all Personal Information Volercars collects to the relevant third party.
5.1.Volercars has taken adequate measures to protect the security of Users Personal Information and to ensure that Users choices for its intended use are honored. Volercars takes robust precautions to protect User data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
5.2. Volercars assures Users that their payment transactions are safe and secure. When Users place bookings or access their personal account information, they're utilizing a secure server software SSL, which encrypts their Personal Information before it's sent over the Internet. SSL is one of the safest encryption technologies available.
5.3. Users Personal Information is never shared outside Volercars without User permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access to employees and other personnel or consultants on a need-to-know basis.
5.4. To ensure safety of Users Personal Information, Users are advised against sharing their user name and password with anyone.
Volercars provides Users with the means to ensure that their Personal Information is correct and current. Users may review and update this information at any time by logging into their account or by visiting the My Accounts section. Users can also change their passwords and other details related to their profile by logging into their account.
7.1. Volercars contracts with third-party vendors, including Google, to display advertisements on behalf of Volercars across the internet. These third-party vendors may use information (not including User name, address, email address, or telephone number) about User's visits to the Platform and User's interaction with Volercars goods and services on the Platform to display such advertisements. Volercars shall however, not be responsible for misuse of such information of the User by any third-party vendors.
7.3. Volercars uses third-party advertising companies to serve ads when the User visits the Platform. These companies may use information (not including User name, address, email address, or telephone number) about Users visits to this and other Platforms in order to provide advertisements about goods and services of interest to the User.
7.4. Third-Party Vehicle Suppliers: Users Personal Information may be forwarded to any third-party (rental) vehicle supplier used by Volercars. Other material related to the booking may also be sent to them. Contact detail of the supplier may be provided to the User for seeking any assistance.
7.5. Any Third-Party Service Suppliers: Volercars may use third-party service suppliers to process Users Personal Information on Volercars behalf. For example, Volercars may use service suppliers to send the booking information on Volercars behalf to the supplier of the rental car booked by the User, or third parties may be instructed to contact the User. The third parties involved in any of these services would be bound by confidentiality agreements and would not be allowed to use the Users Personal Information for any purposes other than those specified above.
8.2. The User agrees and acknowledges that his Personal Information collected through the Platform may be transferred across national boundaries and stored and processed in any the country around the world. User also acknowledges that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of User information may be undertaken by trusted third party supplier of Volercars such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Volercars in providing certain functions.
9.1. From time to time, Volercars may communicate with Users who subscribe to its services via email or text message. Volercars provides Users the opportunity to exercise an opt-out choice if they do not want to receive non-essential communication from Volercars, such as emails or updates from Volercars regarding new services offered on the Platform or if Users do not want Volercars to share their Personal Information with third parties. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where Users Personal Information is collected or by contacting Volercars at www.volercars.com. Volercars will process Users unsubscribe request as soon as possible, in some circumstances Users may receive a few more emails until the unsubscribe request is processed. Users also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.
9.2. If the Users want to remove their Personal Information from the Platform or withdraw all consents given by them to Volercars, they can do so by writing to email@example.com.
9.3. For the avoidance of doubt, it is stated that User information like, transaction records would be retained by Volercars for internal audit and security purposes for as long as legally permitted.
9.4. User's may opt-out of Google's use of "cookies" by visiting Google's Ads Settings. Alternatively, User's may opt-out of third-party vendors use of "cookies" by visiting the Network Advertising Initiatives opt-out page.
10.1. Volercars is not responsible for any breach of security or for any actions of any third parties that receive the Users Personal Information.
10.3. A Force Majeure Event shall mean any event that is beyond the reasonable control of Volercars and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of Volercars and which Volercars is not able to overcome.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
22, 4th floor, Burtolla Street,