Delhi NCR
All Cars
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Volercars takes pride in giving freedom to the
customers to Cancel or Reschedule their trips with transparency.
Cancellation |
Before 24 Hours |
If a user cancels the booking 24 hours before the scheduled start time of the trip, there will be 20% deduction on the booking amount. |
Within 3-24 Hours |
Less than 24 hours and up to 3 hours before the scheduled start time of the trip, the user will be charged 50% of the booking amount as a cancellation fee. |
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Less than 3 Hours |
There will be no refund if the cancellation is done with less than 3 hours remaining from scheduled start time of the trip. |
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During Peak Season [?] |
No refund on cancellation. |
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VDeal Bookings |
No refund on cancellation. |
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VFlexi Bookings |
Before 24 Hours |
20% of the booking amount will be charged. |
Within 6-24 Hours |
80% of the booking amount will be charged. |
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Less than 6 Hours |
Auto cancel and no refund. |
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During Peak Season |
No refund on cancellation. |
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Reschedule |
Before 24 Hours |
No rescheduling charge. |
Within 24 Hours |
20% of the difference. No fee if the new fare is higher than the old fare.* |
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VDeal Bookings |
Cannot be modified or extended. In case a user fails to return the car on scheduled time, they will have to pay a penalty amount as per Volercars discretion.* |
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Reschedule |
Shortening the trip |
No Refund. |
Extending the trip |
Normal tariff for extended hours (subject to availability). No extra charge.* |
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VDeal Bookings |
Cannot be modified or extended. In case a user fails to return the car on scheduled time, they will have to pay a penalty amount as per Volercars discretion.* |
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Changing Pick-Up/Drop Off location |
Before 24 Hours |
No Charge (subject to car/driver availability at the new location). |
Within 24 Hours |
INR 500 (subject to car/driver availability at the new location).* |
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Upgrade/Degrade of Car Models |
Degrade |
Not Allowed. |
Upgrade before 24 Hours |
Differential Fare. Additional 10% of Initial booking fee.* |
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Upgrade within 24 Hours |
Differential Fare. Additional 20% of Initial booking fee.* |
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Late Return |
Late return of 30 minutes |
Differential Fare. Additional INR 200.* |
Late return of more than 30 minutes |
Differential Fare. Additional INR 400 per hour.* |
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Refuelling Fuel Tank |
Fuel Tank as provided |
No Charge. |
Fuel Tank deficit than fuel provided |
No, you need to return the car with same fuel quantity as was provided at the time of Delivery otherwise you will be charged for the deficit fuel and convenience charge as applicable.* |
Volercars reserves the right to cancel the booking under following instances (indicated but not limited to).