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  • City

    Delhi NCR

  • Car

    All Cars

  • Pickup Timings

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Volercars takes pride in giving freedom to the customers to Cancel or Reschedule their trips with transparency.


Cancellation

Before 24 Hours

If a user cancels the booking 24 hours before the scheduled start time of the trip, there will be 20% deduction on the booking amount.

Within 3-24 Hours

Less than 24 hours and up to 3 hours before the scheduled start time of the trip, the user will be charged 50% of the booking amount as a cancellation fee.

Less than 3 Hours

There will be no refund if the cancellation is done with less than 3 hours remaining from scheduled start time of the trip.

During Peak Season [?]

No refund on cancellation.

VDeal Bookings

No refund on cancellation.

VFlexi Bookings

Before 24 Hours

20% of the booking amount will be charged.

Within 6-24 Hours

80% of the booking amount will be charged.

Less than 6 Hours

Auto cancel and no refund.

During Peak Season

No refund on cancellation.

Reschedule
(Before Trip Starts)

Before 24 Hours

No rescheduling charge.

Within 24 Hours

20% of the difference. No fee if the new fare is higher than the old fare.*

VDeal Bookings

Cannot be modified or extended. In case a user fails to return the car on scheduled time, they will have to pay a penalty amount as per Volercars discretion.*

Reschedule
(During The Trip)

Shortening the trip

No Refund.

Extending the trip

Normal tariff for extended hours (subject to availability). No extra charge.*

VDeal Bookings

Cannot be modified or extended. In case a user fails to return the car on scheduled time, they will have to pay a penalty amount as per Volercars discretion.*

Changing Pick-Up/Drop Off location

Before 24 Hours

No Charge (subject to car/driver availability at the new location).

Within 24 Hours

INR 500 (subject to car/driver availability at the new location).*

Upgrade/Degrade of Car Models

Degrade

Not Allowed.

Upgrade before 24 Hours

Differential Fare. Additional 10% of Initial booking fee.*

Upgrade within 24 Hours

Differential Fare. Additional 20% of Initial booking fee.*

Late Return

Late return of 30 minutes

Differential Fare. Additional INR 200.*

Late return of more than 30 minutes

Differential Fare. Additional INR 400 per hour.*

Refuelling Fuel Tank
(On Return)

Fuel Tank as provided

No Charge.

Fuel Tank deficit than fuel provided

No, you need to return the car with same fuel quantity as was provided at the time of Delivery otherwise you will be charged for the deficit fuel and convenience charge as applicable.*

  •  Cancellations and rescheduling allowed only though Volercars Website or Mobile App.

  • * All the transactions would attract additional taxes (GST) as per Government norms.
  • * Your refund will be processed within 10-15 working days.

Volercars Rights Of Cancellation

Volercars reserves the right to cancel the booking under following instances (indicated but not limited to).


  1. In case the document submitted by user is found to be invalid during the verification process.
  2. Basis the history of accidents or other incidents on the license.
  3. In case the user does not show up for 4 hours from the start time, booking will be cancelled by Volercars and no refund will be made.
  4. Right to admission is reserved and will be revoked by Volercars if:
    • User is found in inebriated or drunken state.
    • Someone else is there to take the delivery apart from the licensed user.
    • User is not a trained driver/is a learning license holder.
    • Number of passengers are more than the seating capacity of the car.
    • User refuses to share the identification document.
    • User Misbehaves with the executive on ground at the time of delivery.
  5. In case of any unforeseen circumstances - Natural calamity, water logging, riots, political movement, extreme rainfall, accidents, landslides etc, Volercars reserves the right to either cancel the booking or provide alternate vehicle from the list of available cars at that given point of time.